POWER ETIQUETTE What You Don't Know Can Kill Your Career Can table manners make or break a mega-merger? Can a faxing faux-pas derail a promising business relation-ship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense "manners reference" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more. DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.
Customer Reviews:
Avg. Customer Rating: 4.5 / 5.0
Power Etiquette:
Enjoyed reading this book as it provided valuable insights and reminders as it relates to business etiquette.
A very interesting book.:
The topics on careers and other subjects hit the mark. An excellent layout of writing.
A good overview for the busy business person:
Do you know the proper way to enter and leave a limousine? You will if you read Dana May Casperson's book. While including many of the basics you'd expect in an etiquette book, she also covers subjects such as: * tea meetings * video conferencing * teleconferencing * chairing meetings * cultural courtesies * travel safety * physical disabilities * using a concierge Interspersed throughout the text are Q & A's specific to the topic under discussion. One of the questions she deals... more info
